Support
We’re happy to help. Email support@makerflow.io and we’ll get back to you as soon as we can. We aim to reply within a few business days.
What we can help with
- Account and login problems
- Billing and subscription questions
- Inventory, components and production questions
- Connecting or reconnecting a sales channel
- Syncing problems between MakerFlow and a connected store
- Bug reports and feature requests
Helping us help you faster
- Email us from the address on your MakerFlow account
- Tell us the workspace name
- Describe what you expected and what happened instead
- Include the date and time it happened
- Name the sales channel involved, if any
- Never send passwords or full payment-card numbers
Billing and refunds
Trials, plan changes, cancellations and refunds are described in our Billing, Cancellation & Refund Policy. For a billing question, email us with your account email and the charge date.
Privacy requests
To access, correct or delete personal information, email support@makerflow.io with the subject “Privacy request”. We may need to verify your identity first. Details are in our Privacy Policy.
If you are a shopper who bought from a store that uses MakerFlow, please contact that store directly — they hold your order relationship.